Frequently Asked Questions

1What is Escrow?

Escrow is an agreement between two people or organisations in which money or property is kept by a third person or organisation until a particular condition is met.

2How does Paysho protect the buyer?

Paysho protects the buyer by keeping their money until the seller delivers a product or service as agreed with the buyer. Paysho will not release the money to the seller until the buyer confirms that they have received the product or service and that they are happy with it. With Paysho, you are guaranteed to either get what you pay for or your money back.

3How does Paysho protect the seller

With Paysho, the seller is always guaranteed to receive payment for delivering a product or service. The seller will only receive the go-ahead to deliver a product or service after Paysho has secured the transaction funds from the buyer. Once Paysho is in possession of the money, the buyer cannot reverse or take it back. The only time the buyer can have the money back is in the case of a refund. In that case, Paysho will also need consent from the seller to effect the refund.

4What do I need to register with Paysho?

All you need to register with Paysho is to provide your first and last name, a valid cellphone number, a working email address and your ID number. In addition to that, you will need be a South African bank account holder. Be sure to capture all details accurately, as you will not be able to change them after submitting them.

5Why do you need my ID Number?

We just wanna make sure that you are who you say you are. In addition to that, the law (Financial Intelligence Centre Act 38 of 2001 (FICA)) compels us to do it in order to combat money laundering activities and the financing of terrorist and related activities. Any and all information you provide is treated with the highest level of privacy. We request, process, store and use all personal information in strict accordance with our Privacy Policy.

6What products and services can Paysho be used for?

Paysho can be used for the buying and selling of the following products and services: Products - Electronics - Musical instruments - Mobile phones, tablets and computers - Clothes and fashion accessories - Furniture - Vehicles and vehicle parts and accessories - Home and garden products - Sports equipment - Pets - Jewellery Services - Home care services - Website design - Professional services - Domain sales and transfers - Rental deposits - Construction projects In a nutshell, you can use Paysho to buy and sell anything that is legal.

7How do I start a new transaction on Paysho?

When the Buyer and the Seller have reached an agreement with regards to the product/service being sold, the description and price, the either of them will then go onto the Paysho website to Start A New Transaction. To successfully start a transaction, the person who initiates it will need to provide the other party's full name, email address, a description of the product/service he/she is selling and the price. These terms cannot be changed once the buyer has accepted them.

8When do I make payment to Paysho?

As a buyer, you will be requested to make payment after you accept the terms of a transaction between you and a seller.

9How do I make payment to Paysho?

Payments on Paysho can only be made via Electronic Funds Transfer (EFT) and Instant EFT.

10Where does the money go after I make payment?

All funds deposited to Paysho by the Buyer are kept in our audited trust account for safe-keeping until such time we pay them over to the Seller at the completion of the transaction.

11Why I do need to enter my banking details on Paysho?

The banking details you enter on Paysho will be used to deposit your funds into when you are a seller and any refunds, where applicable, when you are a buyer

12What are the total fees charged per transaction?

The fees payable per transaction are dependent on the total transaction amount. For your convenience, we have included a Fee Calculator to assist you in working out the fees payable per transaction under the Our Fees section.

13Who pays the Paysho fee?

The Buyer and the Seller can negotiate and agree between themselves on who pays the Paysho fee. If the Seller is paying the Paysho fee, the fee will be taken out of the original payment made to Paysho by the Buyer. If the Buyer is paying the Paysho fee, it will be added onto the payment due to Paysho.

14Who pays the shipping costs?

The most common practice is for the Buyer to pay for delivery of the goods. However, this can be negotiated between the Buyer and the Seller at the beginning of the transaction.

15When do I send the good or provide services to the Buyer?

Paysho will send you an email to advise when funds have been received and cleared. Sellers are urged to not send the goods or supply services before we have confirmed that the funds have been received and cleared.

16What if I do not receive the goods or services?

The Seller will be requested to provide proof of delivery of the goods. If they cannot produce the proof, the transaction will be cancelled and the Buyer refunded, less the Paysho fee.

17What if the Buyer claims to not have received the goods or services after I have delivered them?

When the seller sends the goods to the buyer, they will be required to supply both the buyer and Paysho with the tracking details for the parcel. That way, all parties will know exactly where the parcel is at any given moment.

18What if the Buyer doesnÒ€ℒt accept the delivery of the goods?

If the Buyer rejects a product, it is their responsibility to return the product to the seller at their own expense. The buyer gets refunded once the product has been returned in its original state, less the Paysho fee.

19What happens if there is a dispute between the Buyer and Seller during the course of an active transaction?

Paysho will not release any fees to neither the buyer nor the seller until both parties find a solution they are both happy with. If an agreement between the parties cannot be reached, Paysho will release any fees in our possession only on the instruction of a legal body.

Company Reg. No.: 2017/168675/07

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