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FREQUENTLY ASKED QUESTIONS

What is Escrow?
Escrow is an agreement between two people or organisations in which money or property is kept by a third person or organisation until a particular condition is met.
Is Paysho a legitimate company?
Yes we are. Paysho is a registered company with the Companies and Intellectual Property Commission. In addition to that, we are registered with the Payment Association of South Africa (PASA) as an authorised third-party payment provider.
How does Paysho protect against fraud?
Paysho takes several steps to protect both the Buyer and Seller against fraud: All payments by the Buyer are verified as "good funds" before the Seller is instructed to ship. All shipments are tracked to ensure the Seller shipped and the Buyer received the goods. If the goods are not as per the agreement, it gives the Buyer the chance to return them to the Seller without funds being released.
What do I need to register with Paysho?
All you need to register with Paysho is to provide your first and last name, a valid cellphone number, a working email address and your ID number. In addition to that, you will need be a South African bank account holder. Be sure to capture all details accurately, as you will not be able to change them after submitting them.
Why do you need my ID Number?
We just wanna make sure that you are who you say you are. In addition to that, the law (Financial Intelligence Centre Act 38 of 2001 (FICA)) compels us to do it in order to combat money laundering activities and the financing of terrorist and related activities. Any and all information you provide is treated with the highest level of privacy. We request, process, store and use all personal information in strict accordance with our Privacy Policy.
Can people without a South African ID use Paysho?
Yes they can. People from Zimbabwe, Lesotho, Swaziland and Namibia can register on Paysho as long as they have a South African bank account. However, anyone who registers on Paysho using a foreign passport is required to upload a copy of their valid passport in order to use our platform.
How do I start a new transaction on Paysho?
As things currently stand, transactions on Paysho can only be initiated by the Seller. When the Buyer and the Seller have reached an agreement with regards to the product/service being sold, the description and price, the Seller will then go onto the Paysho website to Start A New Transaction. To successfully start a transaction, the Seller will need to provide the Buyer's full name, email address, a description of the product/service he/she is selling and the price. These terms cannot be changed once the Buyer has accepted them.
When do I make payment to Paysho?
As a Buyer, you will be requested to make payment after you accept the terms of a transaction between you and a Seller. An invoice specifying the Paysho banking details and the amount you need to pay will be emailed to you.
How do I make payment to Paysho?
Electronic Funds Transfer (EFT) is our preferred method of receiving payment.
Where does the money go after I make payment?
All funds deposited to Paysho by the Buyer are kept in our audited trust account for safe-keeping until such time we pay them over to the Seller at the completion of the transaction.
Why I do need to enter my banking details on Paysho?
The banking details you enter on Paysho will be used to deposit your funds into when you are a Seller and any refunds, where applicable, when you are a Buyer
What are the total fees charged per transaction?
The fees payable per transaction are dependent on the total transaction amount. For your convenience, we have included a Fee Calculator to assist you in working out the fees payable per transaction under the Our Fees section.
Who pays the Paysho fee?
The Buyer and the Seller can negotiate and agree between themselves on who pay the Paysho fee. If the Seller is paying the Paysho fee, the fee will be taken out of the original payment made to Paysho by the Buyer. If the Buyer is paying the Paysho fee, it will be added onto the original payment due to Paysh. In the event of a rejection of the goods or cancellation of the transaction after the funds have been deposited to Paysho, the Buyer will be responsible for the escrow fees and return shipping fees.
Who pays the shipping costs?
The most common practice is for the Buyer to pay for delivery of the goods. However, this can be negotiated between the Buyer and the Seller at the beginning of the transaction.
When do I send the good or supply services to the Buyer?
We will send you an email to advise when funds have been received and cleared by Paysho. Sellers are urged to not send the goods or supply services before we have confirmed that the funds have been received and cleared.
What if I do not receive the goods or services?
The Seller will be requested to provide proof of delivery of the goods. If they cannot produce the proof, the transaction will be cancelled and the Buyer refunded, less the Paysho fee.
What if the Buyer claims to not have received the goods or services after I have delivered them?
When the Seller sends the goods to the Buyer, they will be required to supply both the Buyer and Paysho with the tracking details for the parcel. That way, all parties will know exactly where the parcel is at any given moment.
What if the Buyer doesnโ€™t accept the delivery of the goods?
If the Buyer rejects a product it is the Buyerโ€™s responsibility to return the product to the Seller at their own expense. The Buyer gets refunded once the product has been returned, less the Paysho fee.
What happens if there is a dispute between the Buyer and Seller during the course of an active transaction?
Paysho will not release any fees to neither the buyer nor the seller until both parties find a solution they are both happy with. If an agreement between the parties cannot be reached, Paysho will release any fees in our possession only on the instruction of a legal body.
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General Instructions | Terms of Use | Privacy Policy
Company Reg. No.: 2017/168675/07

REGISTRATION FORM











 

NEW TRANSACTION







Who will be paying the Paysho fee?

Selling Price (ZAR)


Paysho Fee (ZAR)


Due to Seller (ZAR)


Amount to be paid by Buyer (ZAR)





HOW IT WORKS



  1. The Seller registers on Paysho. After registration, they will create a New Transaction, detailing what they are selling, provide a brief description of the goods, the price and the details of the person they are selling it to. The Seller will have 1 day to complete the creation of the transaction and to notify the Buyer of it, after which the system will automatically cancel the transaction.
  2. An email will be sent to the Buyer, inviting them to the transaction as created by the Seller via a link to the Paysho website. The Buyer will be required to register before they can access the transaction.
  3. After registration, the Buyer will then have access to the transaction. If they are happy with its details and terms, they will approve it. If they do approve it, they will be directed to a page containing the details of Payshoโ€™s audited trust account into which they will make the payment for the goods. An invoice for the transaction will also be emailed to them. The Buyer will have 1 day to either accept or decline the terms of the transaction after which the system will automatically cancel the transaction.
  4. If the Buyer disagrees with or rejects the details and terms of the transaction that the Seller created on Paysho, they will be required to provide the reason(s) for doing so. The Seller will then be notified via email with the comments from the Buyer and be granted to the opportunity to respond and/or modify the terms of the transaction until both parties are satisfied with them. If the parties cannot reach an agreement on the terms of their transaction, it will be cancelled 1 day after the last communication between them.
  5. When the Buyerโ€™s payment appears and is verified in the Paysho account, the Seller will then be notified of that and be given the go-ahead to ship the goods to the Buyer. The funds will remain safely secured in the Paysho account until both the Buyer and Seller are happy that the terms of the transaction have been met. The Seller will have 2 days to ship the goods and to supply both Paysho and the Buyer with the shipping details (courier and tracking number).Should the Seller not ship the goods and also provide the tracking information to the Buyer and Paysho, the transaction will be cancelled and the Buyer refunded (minus the Paysho fee: See poinf 5 on the General Instructions).
  6. When the Buyer receives the goods, they will have 1 day to accept and confirm whether they are happy with them or not. If they confirm that they are happy with the goods, Paysho will release the funds to the Seller and the transaction will be concluded. If the Buyer, for some reason, does not confirm whether they are happy with the goods or not, after 1 day, the Paysho system will automatically release the funds to the Seller and the transaction will be concluded.
  7. If the Buyer rejects the goods, they will be required to provide reasons for that. The Seller will then receive notification of this and be granted an opportunity to respond. This process will go on until both parties are able to reach a resolution to the matter. If and when they do, the Buyer will be required to accept the goods after which Paysho will release the funds to the Seller and the transaction concluded.
  8. In the event that the Buyer is not satisfied with the goods received from the Seller and no agreement can be reached between them as to how to proceed from there, the Buyer will be required to ship the goods back to the Seller and to supply both the Seller and Paysho with the tracking information (courier and tracking number) within 2 days of their decision to go that route. Failure to do that will result in Paysho releasing the funds to the Seller and the transaction deemed as being concluded.
  9. When the Seller receives the goods, they will have 1 day to accept and confirm whether they are happy with them or not (ie. the goods are still in the condition in which they were sent by the Seller). If they confirm that they are happy with the goods, Paysho will release the funds back to the Buyer and the transaction will be concluded. If the Seller, for some reason, does not confirm whether they are happy with the goods or not, after 1 day, the Paysho system will automatically release the funds to the Buyer and the transaction will be concluded.
  10. If the Seller rejects the goods (for not being in the condition in which they were sent), they will be required to provide reasons for that. The Buyer will then receive notification of this and be granted an opportunity to respond. This process will go on until both parties are able to reach a resolution to the matter. If and when they do, the Seller will be required to accept the goods after which Paysho will release the funds to the Buyer and the transaction concluded.
  11. Should the parties not be able to resolve any dispute among themselves during the course of an active transaction, Paysho will not release any funds to neither the Buyer nor the Seller until both parties find a solution they are both happy with. If an agreement between the parties cannot be reached, Paysho will release any fees in our possession only on the instruction of a legal body.



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YOU CAN BE SURE WITH PAYSHO



Whether you're spoiling yourself or a loved one, you can now buy online with complete peace of mind. No matter whether you are shopping on Gumtree, OLX, Facebook Marketplace or any other classifieds platform, Paysho is taking the risk out of Buying or Selling goods online.

Paysho provides financial protection for both the buyer and seller and helps to eliminate the possibility of either party falling victim to fraud or scams.

Now, if that was not enough of an incentive, Paysho will also be selecting one transaction made using the platform each month for the next 3 months, and giving away R500 to BOTH the Buyer and the Seller - just to say thank you for choosing to use Paysho.T&C's Apply.

Either way, just by using Paysho, you're a winner.

So, if you are going to be buying or selling online, be sure to register today for FREE.

Winners will be announced on the Paysho Facebook Page at the start of each new month, so be sure to Follow Paysho for all promotional updates.

For detailed terms and conditions, please see Terms and Conditions.

#BeSureWithPaysho

Promotion ends 28th Feb 2019



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