FREQUENTLY ASKED QUESTIONS
What is Escrow?
Escrow is an agreement between two people or organisations in which money or property is kept by a third person or organisation until a particular condition is met.
Is Paysho a legitimate company?
Yes we are. Paysho is a registered company with the Companies and Intellectual Property Commission. In addition to that, we are registered with the Payment Association of South Africa (PASA) as an authorised third-party payment provider.
How does Paysho protect against fraud?
Paysho takes several steps to protect both the Buyer and Seller against fraud:
All payments by the Buyer are verified as "good funds" before the Seller is instructed to ship.
All shipments are tracked to ensure the Seller shipped and the Buyer received the goods.
If the goods are not as per the agreement, it gives the Buyer the chance to return them to the Seller without funds being released.
What do I need to register with Paysho?
All you need to register with Paysho is to provide your first and last name, a valid cellphone number, a working email address and your ID number. In addition to that, you will need be a South African bank account holder. Be sure to capture all details accurately, as you will not be able to change them after submitting them.
Why do you need my ID Number?
We just wanna make sure that you are who you say you are. In addition to that, the law (Financial Intelligence Centre Act 38 of 2001 (FICA)) compels us to do it in order to combat money laundering activities and the financing of terrorist and related activities.
Can people without a South African ID use Paysho?
Yes they can. People from Zimbabwe, Lesotho, Swaziland and Namibia can register on Paysho as long as they have a South African bank account. However, anyone who registers on Paysho using a foreign passport is required to upload a copy of their valid passport in order to use our platform.
How do I start a new transaction on Paysho?
As things currently stand, transactions on Paysho can only be initiated by the Seller. When the Buyer and the Seller have reached an agreement with regards to the product/service being sold, the description and price, the Seller will then go onto the Paysho website to Start A New Transaction. To successfully start a transaction, the Seller will need to provide the Buyer's full name, email address, a description of the product/service he/she is selling and the price. These terms cannot be changed once the Buyer has accepted them.
When do I make payment to Paysho?
As a Buyer, you will be requested to make payment after you accept the terms of a transaction between you and a Seller. An invoice specifying the Paysho banking details and the amount you need to pay will be emailed to you.
How do I make payment to Paysho?
Electronic Funds Transfer (EFT) is our preferred method of receiving payment.
Where does the money go after I make payment?
All funds deposited to Paysho by the Buyer are kept in our audited trust account for safe-keeping until such time we pay them over to the Seller at the completion of the transaction.
Why I do need to enter my banking details on Paysho?
The banking details you enter on Paysho will be used to deposit your funds into when you are a Seller and any refunds, where applicable, when you are a Buyer
What are the total fees charged per transaction?
The fees payable per transaction are dependent on the total transaction amount. For your convenience, we have included a Fee Calculator to assist you in working out the fees payable per transaction under the Our Fees section.
Who pays the Paysho fee?
The Buyer and the Seller can negotiate and agree between themselves on who pay the Paysho fee. If the Seller is paying the Paysho fee, the fee will be taken out of the original payment made to Paysho by the Buyer. If the Buyer is paying the Paysho fee, it will be added onto the original payment due to Paysh. In the event of a rejection of the goods or cancellation of the transaction after the funds have been deposited to Paysho, the Buyer will be responsible for the escrow fees and return shipping fees.
Who pays the shipping costs?
The most common practice is for the Buyer to pay for delivery of the goods. However, this can be negotiated between the Buyer and the Seller at the beginning of the transaction.
When do I send the good or supply services to the Buyer?
We will send you an email to advise when funds have been received and cleared by Paysho. Sellers are urged to not send the goods or supply services before we have confirmed that the funds have been received and cleared.
What if I do not receive the goods or services?
The Seller will be requested to provide proof of delivery of the goods. If they cannot produce the proof, the transaction will be cancelled and the Buyer refunded, less the Paysho fee.
What if the Buyer claims to not have received the goods or services after I have delivered them?
When the Seller sends the goods to the Buyer, they will be required to supply both the Buyer and Paysho with the tracking details for the parcel. That way, all parties will know exactly where the parcel is at any given moment.
What if the Buyer doesn’t accept the delivery of the goods?
If the Buyer rejects a product it is the Buyer’s responsibility to return the product to the Seller at their own expense. The Buyer gets refunded once the product has been returned, less the Paysho fee.
What happens if there is a dispute between the Buyer and Seller during the course of an active transaction?
Paysho will not release any fees to neither the buyer nor the seller until both parties find a solution they are both happy with. If an agreement between the parties cannot be reached, Paysho will release any fees in our possession only on the instruction of a legal body.