Either the Buyer or the Seller can create a transaction on Paysho.

Transactions Initiated By The Seller

For Physical and Digital Goods

1. The Seller registers on Paysho. After registration, they will create a New Transaction, detailing what they are selling, provide a brief description of the goods, the price, and the details of the person they are selling it to.
2. An email will be sent to the Buyer, inviting them to the transaction as created by the Seller via a link to the Paysho website. The Buyer will be required to register before they can access the transaction.
3. After registration, the Buyer will then have access to the transaction. If they are happy with its details and terms, they will approve it. If they do approve it, they will be directed to the payment page on which they will make the payment for the goods. An invoice for the transaction will also be emailed to them.
4. If the Buyer disagrees with or rejects the details and terms of the transaction that the Seller created on Paysho, they will be required to provide the reason(s) for doing so. The Seller will then be notified via email with the comments from the Buyer and be granted to the opportunity to respond and/or modify the terms of the transaction until both parties are satisfied with them.
5. When the Buyer’s payment appears and is verified in the Paysho account, the Seller will then be notified of that and be given the go-ahead to deliver the goods to the Buyer. The funds will remain safely secured in the Paysho account during this time. Should the Seller not deliver the goods and also provide the tracking information to the Buyer and Paysho, the transaction will be cancelled and the Buyer will be refunded (minus the Paysho fee: See point 5 on the General Instructions).
6. When the Buyer receives the goods, they will have 1 day to accept and confirm whether they are happy with them or not. If they confirm that they are happy, Paysho will release the funds to the Seller and the transaction will be concluded. If the Buyer, for some reason, does not confirm whether they are happy with the goods or not, after 1 day, the Paysho system will automatically release the funds to the Seller and the transaction will be concluded.
7. If the Buyer rejects the goods, they will be required to provide reasons for that. The Seller will then receive notification of this and be granted an opportunity to respond. This process will go on until both parties are able to reach a resolution to the matter. If and when they do, the Buyer will be required to accept the goods after which Paysho will release the funds to the Seller and the transaction concluded.
8. In the event that the Buyer is not satisfied with the goods received from the Seller and no agreement can be reached between them as to how to proceed from there, the Buyer will be required to ship the goods back to the Seller and to supply both the Seller and Paysho with the tracking information (courier and tracking number) within 2 days of their decision to go that route. Failure to do that will result in Paysho releasing the funds to the Seller and the transaction deemed as being concluded.
9. When the Seller receives the goods, they will have 1 day to accept and confirm whether they are happy with them or not (ie. the goods are still in the condition in which they were sent by the Seller). If they confirm that they are happy with the goods, Paysho will release the funds back to the Buyer and the transaction will be concluded. If the Seller, for some reason, does not confirm whether they are happy with the goods or not, after 1 day, the Paysho system will automatically release the funds to the Buyer and the transaction will be concluded.
10. If the Seller rejects the goods (eg. for not being in the condition in which they were sent), they will be required to provide reasons for that. The Buyer will then receive notification of this and be granted an opportunity to respond. This process will go on until both parties are able to reach a resolution to the matter. If and when they do, the Seller will be required to accept the goods after which Paysho will release the funds to the Buyer and the transaction concluded.
11. Should the parties not be able to resolve any dispute among themselves during the course of an active transaction, Paysho will not release any funds to neither the Buyer nor the Seller until both parties find a solution they are both happy with. If an agreement between the parties cannot be reached, Paysho will release any fees in our possession only on the instruction of a legal body.

For Services

The only difference between transactions for goods and those for services are from Step 7 of the above.

12. If the Buyer is not happy with the service(s) they receive, they will be required to provide reasons for that. The Seller will then receive notification of this and be granted an opportunity to respond. This process will go on until both parties are able to reach a resolution to the matter. If and when they do, the Buyer will be required to confirm that they are happy with the service(s) after which Paysho will release the funds to the Seller and the transaction concluded.
13. In the event that the Buyer is not satisfied with the service(s) received from the Seller and no agreement can be reached between them, Paysho will not release any funds to neither the Buyer nor the Seller until both parties find a solution they are both happy with. If an agreement between the parties cannot be reached, Paysho will release any fees in our possession only on the instruction of a legal body.

Transactions Initiated By The Buyer

For Physical and Digital Goods

14. The Buyer registers on Paysho. After registration, they will create a New Transaction, detailing what they are buying, provide a brief description of the goods, the price and the details of the person they are buying it from.
15. An email will be sent to the Seller, inviting them to the transaction as created by the Buyer via a link to the Paysho website. The Seller will be required to register before they can access the transaction.
16. After registration, the Seller will then have access to the transaction. Upon accessing the transaction, they will be required to provide more detailed information on the goods being sold and the transaction will be sent back to the Buyer for final approval. If the Buyer approves it, they will be directed to the payment page on which they will make the payment for the goods. An invoice for the transaction will also be emailed to them.
17. If the Buyer disagrees with or rejects the details and terms of the transaction that the Seller created on Paysho, they will be required to provide the reason(s) for doing so. The Seller will then be notified via email with the comments from the Buyer and be granted to the opportunity to respond and/or modify the terms of the transaction until both parties are satisfied with them.